Track: Quality Control

Abstract

Quality is an important aspect that all companies in world because it is the ability of satisfying the needs of the customers by providing items that meet their criteria. The management of quality is very important as it enable customer satisfaction at lower price and continuous quality improvement. Quality control is all about analyzing the project results to see if their meet the quality standards or not, finding the solution to eradicate the causes of the target standards’ failure. Quality assurance main aim is to do regular and continuous assessment of the general project to meet quality standards.The research study focused on empirical testing and practical applicability of theoretical concepts of quality management system in manufacturing industry in South Africa. The study was conducted in South Africa and in Johannesburg specifically. This study covered only quality management in the manufacturing industry (manufacturing plant) and the warehouses as well as employees and their roles in the implementation of QMS.A quantitative method was used to conduct this study. The quantitative method was used for collecting and analyzing data. This means that the researcher used a well-structured questionnaire to collect data. Findings revealed that focus on client’s satisfaction, focus on customer needs, involvement in the QMS application process, work as a team, attend training sessions, contribute to improvements, encourage and motivate other employees are the major roles of employee and management in the application of QMS in South African manufacturing organizations.

Keywords :  Quality control, customers, empirical testing, QMS, Manufacturing organisations.