Track: Quality Control

Abstract

This study aims to examine if the approach of TQM is still helpful for enhancing both customer satisfaction and business performance. The following were listed objectives of this study: (1) To review the current state of affairs on TQM use in South African industries; (2) To identify the TQM benefits in South African industries and finally; (3) To barriers to TQM’s implementation in South African industries. The study followed a review approach; It gathered the predetermined articles, journals, and textbooks, did a brief review, selected the papers to move forward with an in-depth study, and classified them into four groups. The study reviewed 48 papers , from 2013 to 2021. The results revealed that Total Quality Management Systems (QMS) is an essential issue to South African Industries. Reviewing the literature on Total Quality Management (TQM) and organizational performance is the goal of this study. South African organizations must be able to meet client demands and expectations in today's competitive market and complex business environment, including excellent product quality, quick delivery, and affordable pricing. Total Quality Management (TQM) is regarded as one of the most well-liked concepts for thoroughly managing the quality of goods and services. This study also examines if the approach of TQM is still helpful for enhancing both customer satisfaction and business performance. It is a thorough evaluation of the literature that is systematically gathered from various industry areas. The findings demonstrate that many organizations still adopt this idea today, and by so doing this helps organizations become more competitive, develop their businesses, be more sustainable, and boost employee morale