This research was conducted at a printing company, this study aims to analyze how well the quality control of invited products in Small and Medium Business XYZ. Preliminary research that has been carried out at Small and Medium Business XYZ, there are several types of defects in invitation products in the production process, namely untidy invitation folds, untidy screen printing results, and blurred printed ink caused by machines and inaccuracies from workers. This printing house needs to look for the causative factor of the problem and fix the quality problem, as well as improve the quality. Quality control is carried out using the six sigma method to identify 5 stages, namely Define, Measure, Analyze, Improve, Control. The level of process capability based on DPMO and Sigma values shows that the average sigma value is 3.95 with a possible damage of 7,612,321 products for every one million production, where the sigma level achieved is still far from the desired target of 6 sigma and 3.4 DPMO.
Quality Control Management with Six Sigma Approach to Minimize Defects in The Invitation Paper Production Process
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