Track: Logistics

Abstract

Logistic service providers in (trucking) needed to support Supply Chain activities. To provide services and improve business performance, it is necessary to investigate deeper whether the company's IT capabilities and Information Communication Technology (ICT) are the main issues. This literature search was performed as a literature review. A literature review is defined as the process of identifying, assessing, and interpreting all available research evidence with the aim of providing answers to specific research questions. The keywords are Logistic Service Provider or Service Quality or “ICT”or “IT Capability” or “Traceability” or Firm’s Performance or Service Quality or Perceived Risk or Traceability or Information Communication Technology. The database used for the literature review was Google Scholar. In addition, the company's IT capability is a moderating variable between service quality, perceived risk, and traceability variables on company performance. However, ICT positively mediates the relationship between perceived risk and company performance. Therefore, enterprise IT and ICT capabilities are key elements to reduce various problems.