Track: Total Quality Management (TQM)

Abstract

In the framework of Total Quality Management, this study discusses how the concept of leadership has developed (TQM) through a systematic literature review and tries to explore areas that still have opportunities for further research. In this paper, the literature analysis carried out examines papers that are only sourced from the Scopus database, this has the impact of limitations and may not cover all papers and research related to Total Quality Leadership and Management (TQM). This systematic review of the literature was conducted using the Preferred Reporting Items for Systematic Reviews and Meta-analyses (PRISMA). Initial search returns 1.949 documents and after applying the screening process, 28 documents successfully passed all the inclusion criteria set. The following parts will go over the study's findings in greater depth: Total Quality Management (TQM), Leadership, Performance (impact). The results of the synthesis of the merger and synthesis of 28 papers, found a research gap, namely the need to build a robust (robust) TQM model, which helps organizations achieve business excellence, improve quality, be competitive and become a force to achieve higher productivity, profitability, and sustainable business performance.