Track: Undergraduate Student Paper Competition

Abstract

This study aims to investigate and provide a comprehensive understanding of the many factors and challenges that affect applying TQM principles in the public sector. This objective will be achieved throughout the duration of this research. Initially, we anticipate that the study will focus on TQM applications in Sharjah's governmental organization. The selection of these organizations was based on the fact that they have a direct impact on the quality of life of Sharjah's residents as they consider to be a service provider. The rationale behind selecting these organizations in specific will be explained further in the methodology chapter. Building on Sharjah leader's vision regarding, improving the quality management and productivity of the public sector in the Emirate, that it is timely to address the challenge of poor productivity and wastage in public services by sound implementation of quality management on all aspects of project delivery in Sharjah. In order to address the research challenges, the current situation of public services delivery must be investigated and documented through an in-depth literature review.