The objective of this proposal is to implement the tools of industrial engineering to improve the level of service in a pharmaceutical company. This objective, constructivism has been chosen as the theoretical framework, this choice is made to know in depth the different theories that allow corroborating the benefits that have brought to the companies the implementation of the different tools to be investigated.

In this case, the normative networks are studied in two ways, 5S and MRP tools. The methodology used for this purpose is based on a quantitative-descriptive analysis, which frames the registration, analysis, and interpretation of an audit and checklist, as well as the times or processes of the phenomena that occur within the company.