Productivity increasing through the implementation of a service management model based on Lean Service, MRP, and SLP in cleaning and pet care services SMEs

Research on the application of the Lean Service methodology in SMEs in the pet grooming services sector is very

scarce. The objective of this research was to increase productivity in a pet grooming service company, without

neglecting the quality of the grooming service and applying different Lean Service, SLP, and MRP tools to optimize

the management of resources in this type of service. The results obtained can be of great value for similar companies,

especially for those that want to improve the performance of their operations, avoid waste, and improve their

productivity.

In companies such as a veterinary clinic, it is common to find that those in charge of the restroom area do not have an

outstanding performance in their work, considering this task as unimportant or definitive for the company, causing

unnecessary delays, slowness in the work and demotivation of the staff. We seek through this research to demonstrate

that, through the standardization of processes and areas within a company, the imperfections found can be significantly

improved with a meager economic investment. This research refers to the implementation of the Lean Service

methodology in a veterinary clinic, achieving an increase of more than 30% in productivity.