The performance of business logistics is one of the fundamentals in supply chain management. It is not just about having good logistics to enter the markets, but it is necessary to maintain and increase competitiveness. Consequently, a reference model is required that reflects the main characteristics of the organization and logistics management of the main international companies. Through a benchmarking process with this model, each firm can identify the main weaknesses on which it must work to accelerate the development of its logistics. The purpose of this article is to present the results of twenty years of study of logistics performance in Latin American companies through the application of the Logistics Reference Model (MLR).
Since 1998, this tool has been applied several times in Colombia, Bolivia, Ecuador and Cuba and has been improved and updated. In addition, the results of the tool are related to the Logistics Performance Index of the countries studied