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Showing 1 - 24 of 24 results for search [Conference Tracks: Service Engineering and Service Management]
Food Waste Management of Restaurants in KwaZulu-Natal South Africa

Saijal Sucheran

11th Annual International Conference on Industrial Engineering and Operations Management

Publication Year: 2021

Abstract PDF
1 Views
1 Downloads
Service Quality Improvement Design For Business Trading License in Electronic Integrated Licensing Service

Kiki Rizki Yunita; Muhammad Dachyar & Djoko Sihono Gabriel

11th Annual International Conference on Industrial Engineering and Operations Management

Publication Year: 2021

Abstract PDF
1 Views
1 Downloads
Measuring Service Quality of Halal Certification in Indonesia Food Industry using Fuzzy-SERVQUAL Method for Service Quality Improvement

Hafizha Marianto Putri; Muhammad Dachyar & Rahmat Nurcahyo

11th Annual International Conference on Industrial Engineering and Operations Management

Publication Year: 2021

Abstract PDF
1 Views
1 Downloads
Service Quality Assessment of an Academic Library in Thailand Using SERVQUAL

Tyas Wahyu Pramesti & Tossapol Kiatcharoenpol

11th Annual International Conference on Industrial Engineering and Operations Management

Publication Year: 2021

Abstract PDF
1 Views
1 Downloads
Improve Quality Aircraft Simulation Training in Indonesia using DMAIC Six Sigma Methods

Danang Ary Yunanto; Hasbullah Hasbullah & Sawarni Hasibuan

11th Annual International Conference on Industrial Engineering and Operations Management

Publication Year: 2021

Abstract PDF
1 Views
1 Downloads
Improving the quality of IndiHome services using six sigma DMAIC method: Case in industrial area

Abby yazid bustommy; Dana Santoso Saroso & Sawarni Hasibuan

11th Annual International Conference on Industrial Engineering and Operations Management

Publication Year: 2021

Abstract PDF
1 Views
1 Downloads
The Influence of Customer’s Belief about E-service Delivery Process on Behavioral Intentions: The Mediating Role of Attitude in a B-A-I Model

PIYUSH GUPTA & AMIT SACHAN

9th Annual International Conference on Industrial Engineering and Operations Management

Publication Year: 2019

Abstract PDF
1 Views
1 Downloads
Prioritization of Service Quality Dimensions towards Customer Retention for Casual-Dining Restaurants

Madylaine Delfin

9th Annual International Conference on Industrial Engineering and Operations Management

Publication Year: 2019

Abstract PDF
1 Views
1 Downloads
Framework System of University Technology Based Start-Up Development by University Incubator: Case Study

Wahyudi Sutopo

9th Annual International Conference on Industrial Engineering and Operations Management

Publication Year: 2019

Abstract PDF
1 Views
1 Downloads
Dynamic Capability of Marketing: A Qualitative Study of Indonesian Hotel Industry

Evo Sampetua Hariandja & Yokie Radnan Kristiyono

2nd South American International Conference on Industrial Engineering and Operations Management

Publication Year: 2021

Abstract PDF
1 Views
1 Downloads
Developing a Susceptibility Index for Elderly Care Management in the Philippines: A Systems Perspective

Marvin I. Norona & Joanne Christine C. Brodit

2nd South American International Conference on Industrial Engineering and Operations Management

Publication Year: 2021

Abstract PDF
1 Views
1 Downloads
Enhanced Service Level management process as a result of Best Practices Integration

Muhammad Anas AlGhamian; Jesus Alcober & David Rincón Rivera

2nd South American International Conference on Industrial Engineering and Operations Management

Publication Year: 2021

Abstract PDF
1 Views
1 Downloads
Examining Customer Service Performance in Shipping Company

Lianna Wijaya; Tiurida Anita; Athea Sarastiani & Asep Suparman

2nd Asia Pacific International Conference on Industrial Engineering and Operations Management

Publication Year: 2021

Abstract PDF
1 Views
1 Downloads
Halal Assurance System for Leather Industry in Indonesia: Future Research Directions

Tengku Nurainun; Hayati Abdul Talib; KHAIRUR RIJAL JAMALUDIN; Nilda Tri Putri & Fitra Lestari

2nd Asia Pacific International Conference on Industrial Engineering and Operations Management

Publication Year: 2021

Abstract PDF
1 Views
1 Downloads
Artificial Intelligence as Support for Product Companies Servitization

Jassen Rodrigues da Silva & Alejandro Frank

3rd South American International Conference on Industrial Engineering and Operations Management

Publication Year: 2022

Abstract PDF
1 Views
1 Downloads
Customer Satisfaction and Loyalty Towards Online Food Delivery Services in Indonesia: A Conceptual Model of P-SERVQUAL 4.0

Nisa Aqilla Ellenahaya Entifar; Retno Wulan Damayanti & Eko Pujiyanto

3rd Asia Pacific International Conference on Industrial Engineering and Operations Management

Publication Year: 2022

Abstract PDF
1 Views
1 Downloads
Factors Combination Affecting Borobudur Temple Visitor’s Satisfaction in Indonesia during Covid-19 Pandemic and New Normal Era

Dicka Korintus Kurnianto; Retno Wulan Damayanti & Eko Pujiyanto

3rd Asia Pacific International Conference on Industrial Engineering and Operations Management

Publication Year: 2022

Abstract PDF
1 Views
1 Downloads
Literature review of the Internet Provider Service Quality based on Sentiment Analysis

Ferdinanda Pascha Hasian; Retno Wulan Damayanti & Eko Pujiyanto

3rd Asia Pacific International Conference on Industrial Engineering and Operations Management

Publication Year: 2022

Abstract PDF
1 Views
1 Downloads
Does Service Climate Matters for Supply Chain Resilience and Performance of Logistics Service Provider?

Darjat Sudrajat; Engkos Achmad Kuncoro; Leo Andri Yulius Caesar; Anisa Larasati & Agung Sudjatmoko

3rd Asia Pacific International Conference on Industrial Engineering and Operations Management

Publication Year: 2022

Abstract PDF
1 Views
1 Downloads
Analysis of Digitalization Service Quality of Fuel Petrol Station in Indonesia Using SERVQUAL Integrated BWM

Rizki Hashi Wiyantirta & Dendi Ishak

1st Australian International Conference on Industrial Engineering and Operations Management

Publication Year: 2022

Abstract PDF
1 Views
1 Downloads
Implementation of RoboEOC (Automated Incident Management System) to Human Centric Incident Ticketing Management Workflow

Arnold Aguilar & RONALDO POLANCOS

4th Asia Pacific International Conference on Industrial Engineering and Operations Management

Publication Year: 2023

Abstract PDF
1 Views
1 Downloads
The Effect of Multiple Cues on the Quality Perception of Crowdfunding Products: A Cue Diagnosticity Framework

Yao Zhang

2nd Australian International Conference on Industrial Engineering and Operations Management

Publication Year: 2023

Abstract PDF
1 Views
1 Downloads
Simulation of Clinical Laboratory Process Improvement based on ISO 15189 Standard

Alexia Valery Bazán Rodríguez; Gabriela Tapia Alfaro & José Antonio Taquía Gutiérrez

2nd Australian International Conference on Industrial Engineering and Operations Management

Publication Year: 2023

Abstract PDF
1 Views
1 Downloads
Conceptual Design Development of SERVQUAL Dimensions and Attributes for Pet Hotels for Cats

Erico Sofyan Chrissandhi; Eko Pujiyanto & Retno Wulan Damayanti

2nd Australian International Conference on Industrial Engineering and Operations Management

Publication Year: 2023

Abstract PDF
1 Views
1 Downloads