ISO 17025:2017 is a standard that defines requirements for testing and calibration laboratories to ensure accurate results. This study examines the relationship between ISO 17025 accreditation and laboratory operational performance, identifying key performance indicators (KPIs) through a mixed methods approach involving questionnaires and interviews at the Perishable Product Export Control Board Testing laboratory. Reliability testing yielded a Cronbach’s Alpha of 0.89, ensuring clarity and reliability of questions. The findings indicate a significant relationship between ISO accreditation and operational performance, though no significant impact on proficiency testing results was observed. Future research should compare operational efficiency in similar laboratories before and after accreditation.

Keywords

Accreditation, ISO 17025:2017, operational performance and Proficiency testing.