The following study analyzes the performance of Helado de Lima, a Peruvian artisanal ice cream company, focusing on its order fulfillment rate, which reached 76.32%, below the sector standard (85-95%). This gap negatively impacts their income and market positioning. To solve this, it is proposed to implement Sales and Operations Planning (S&OP) together with ARIMA and MRP, tools that will improve demand projection, purchase planning and inventory management to have an improvement in order fulfillment. An improvement of 96.1% was achieved in the research, and this was validated through an ARENA simulation to prove that through what was predicted the company can fulfill orders and improve its income.

Keywords

S&OP, Order Fulfillment, MRP, ARIMA, Demand.