Organisational agility has become one among imperative differentiators organisations require to sustain competitiveness in the globally connected environment in which trade, information and social trends take place at a relatively instantaneous speed. An effective business model for agile organisations should consider a comprehensive synergy between structure, people, processes and technology components. Some among key attributes of agile organisations include efficient decision-making cycles, innovative customer focused culture, team driven practices, customer involvement, high-tech focused capabilities and other leading-edge drivers. These attributes are some of the indicators found in the tools and techniques of quality and continuous improvement. This study sought to investigate if quality and continuous improvement solutions could have meaningful impact towards shaping agile service organisations. The results reveal that the tools of quality and continuous improvement are closely related to agile service organisations objectives and outcomes, therefore a service organisation that drives its goals and objectives through quality and continuous improvement practices could also effectively adopt an agile business strategy, inheriting and integrating tools and techniques from quality and continuous improvement, realising even greater positive results.

Keywords

Agile Organisations, Quality, Continuous Improvement.