This research work analyzes a company that operates a contact center, which provides closer communication with its customers through chats, calls and emails. The objective of this research is to demonstrate how the integration of Machine Learning together with the Lean service methodology can improve the company’s efficiency in order to reduce processing time and unnecessary costs, in addition to providing better quality in the services provided by the company.
Efficiency Improvement Based On Lean Service and Machine Learning In A SME of Services Sector
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