The operational inefficiencies of retail distribution centers, such as prolonged order preparation times, incomplete shipments, and increased costs, have a profound impact on supply chain performance and customer satisfaction. Previous studies have primarily focused on general logistics challenges, leaving a research gap in addressing these issues through Methods Engineering. This study aimed to optimize productivity and reduce operational costs in order preparation and dispatch processes by implementing a structured model comprising six interconnected phases. Key improvements included process standardization, ergonomic interventions, and data-driven workflow optimization. The results demonstrated a 40.85% increase in productivity, a reduction in headcount by 28%, and a 35.29% decrease in logistics costs, alongside a rise in on-time deliveries from 92% to 96.1%. These findings contribute to the academic field by providing a replicable and scalable framework, fostering both operational efficiency and worker safety. Future research should explore advanced technologies like automation to further enhance the model’s adaptability.
Integrating Methods Engineering and Ergonomics to Optimize Retail Logistics: A Case Study in Productivity Enhancement and Cost Reduction
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