Evaluating student services is crucial for ensuring that educational institutions meet the diverse needs and expectations of their students, fostering a supportive environment that enhances academic success, personal development, and overall satisfaction. This study evaluated student satisfaction levels with academic and non-academic services at a private university in Cebu City, Philippines. The primary objective was to propose a management system framework for enhancing student services. Satisfaction was assessed based on five key factors: tangibility, assurance, responsiveness, reliability, and empathy. Using the Analytic Hierarchy Process (AHP), expert respondents assigned priority weights to these factors: Tangibility (40.40%), Assurance (21.40%), Responsiveness (16.60%), Reliability (14.20%), and Empathy (7.40%). The weighted factors were applied to survey data results on students' level of satisfaction to rank both academic and non-academic services using Multi-Criteria Decision-Making (MCDM), specifically Technique for Order Preference by Similarity To Ideal Solution (TOPSIS). The study highlights the critical role of tangibility and assurance in delivering quality student services. The findings informed the creation of a management system framework focused on data-driven evaluation, targeted enhancements, and fostering a culture of excellence. By recognizing high-performing units and addressing weaker areas, the framework ensures that the university adapts to students' evolving needs, reinforcing its commitment to service quality and student satisfaction.