Digital transformation has become paramount for any company seeking to improve its performance in terms of cost, delivery time, and service quality. Today, we have entered a digital age characterized by new needs for responsiveness, obliging companies to adapt to this continuously evolving context. Numerous researchers consider digitalization as the best solution to the challenges faced by companies in this new economic environment. This revolution presents several opportunities for companies across the supply chain, from the first supplier to the last customer. It enables process optimization, cost reduction, improved customer satisfaction, on-time delivery, and helps organizations become more efficient. Technological advancements have allowed companies to optimize their delivery processes, reduce costs, and enhance the customer experience. In this article, we will explore the impact of logistics digitalization on business performance and its benefits.

Keywords

Digitalization, performance, supply chain, impact of logistics digitalization.