There are currently many legacy facilities operating in the Middle East &Africa region that have plans in
place to extend the plant life. Oil prices have been steadily going up, leading to increases in production,
and driving economic growth. In order to extend the life of these older facilities, the sites are budgeting to
replace critical parts accordingly. Obsolescence is an inevitable part of every product lifecycle and. With
the new wave of technology and AI in the market, facilities face the challenge of increasing profitability in
the fast-paced economy. The number of more efficient upgrades available presents an opportunity for
strengthening supplier and customer relationships and increasing aftermarket revenues for suppliers. A
large amount of data exists regarding the suppliers' installed base at the customer facility, however,
navigating that data and adequately communicating the value of obsolescence management both
internally within the supplier company and externally to the customer comes with a set of challenges. By
investigating the current internal obsolescence management strategies at the supplier, the respective
pain points attributed to big data management and internal/external communications will be addressed
with the implementation of a framework to streamline the process. A streamlined flow of communication
with a customer focused approach from information to orders pertaining to obsolescence will ultimately
increase aftermarket revenues for the supplier and increase customer satisfaction.