Fuel distribution is crucial to Indonesia's economy and society, as delays can lead to significant social issues. One of Pertamina's subsidiaries manages this essential task, which involves the business process of trade and product transportation. Fleet management is the core activity within this process, ensuring effective distribution to end-users and various distributors. The complexity of fleet management arises from coordinating with multiple partners, such as tank truck/transporter providers, tank truck crew service providers, and maintenance service providers.
This paper offers an approach to optimizing the management system, focusing on both human and machine-centered aspects, and presents its implementation in a case study of one of Pertamina's subsidiaries. The case study details the operating system and the challenges in the process, including root cause analysis. Potential improvements for mitigation are also discussed, providing an optimistic outlook for the future of fuel distribution in Indonesia.
By addressing these challenges and implementing effective strategies, the paper aims to enhance the operational excellence of fuel distribution, ensuring efficiency and sustainability.