Abstract

In knowledge-intensive industries, effective management and sharing of knowledge within maintenance departments are critical for operational success. This paper presents an innovative approach to knowledge management (KM) and knowledge sharing (KS) by harnessing the untapped potential of novices within maintenance departments. In this study, novices were empowered to transition from passive participants to active facilitators of KS by undertaking the task of training experienced colleagues, aiming to bridge the gap between passive knowledge absorption and active participation. The study also investigates the impact of individual factors and organizational factors on KS within maintenance departments of a knowledge-intensive industry, considering the moderating effect of "training by novices."

The study used a questionnaire to assess various dimensions of KM and KS, administered to maintenance department personnel. Concurrently, novices played a pivotal role in developing extensive training materials over a one-year period, supported by collaborative sessions with seasoned experts. The program's impact was evaluated through a combination of closed-ended and open-ended questions, exploring participants' experiences and perceptions.

Findings revealed a transformation in KM and KS dynamics, highlighting the effectiveness of engaging novices as facilitators in driving KS within the maintenance department. This study provides empirical insights into the role of novices in enhancing KM and KS practices and offers recommendations for organizations seeking to harness the untapped potential of their workforce in driving innovation and efficiency.

Furthermore, the study proposes a conceptual model that illustrates how training by novices moderates the impact of influencing factors on KS within maintenance departments of knowledge-intensive industries. The study contributes to the evolving discourse on knowledge dynamics within industries, advocating for inclusive strategies that harness the diverse expertise of all personnel in driving organizational innovation and efficiency.

Keywords: Knowledge management, knowledge sharing, industrial maintenance, knowledge-intensive companies, novices.