Identifying the TQM Strategies Applied in the Financial Services sector. A Case of the Major Banks in South Africa

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JP
Jan Harm C Pretorius University of Johannesburg
AV
Andre Vermeulen University Johannesburg
TC
Teboho Caswell Chomane University of Johannesburg
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Published in 7th European Industrial Engineering and Operations Management Conference, Augsburg (Greater Munich), Germany
Publisher IEOM Society International
Date of Conferences July 16–18, 2024
DOI 10.46254/EU07.20240049
ISBN 979-8-3507-1737-2
ISSN/E-ISSN 2169-8767