The Regulated companies that are able to effectively control and retrieve the information they need, such as SOPs, work instructions, engineering change orders and the like, during critical audits and inspections, can more easily avoid the manufacturing mistakes that ultimately lead to fines, penalties, and costly production delays. For this reason, quality document control continues to be the most critical quality assurance discipline, and the most important aspect of any quality management system (QMS). Through the utilization and exploration of SharePoint capabilities, a database system was developed to enable incident reporting, product management and document control. This research adopts a qualitative research approach to explore and explain the improvement of document control
EXPLOITING SHAREPOINT CAPABILITIES TO IMPROVE DOCUMENT CONTROL AS PER ISO9001:2015 AND INCIDENT REPORTING FOR EFFECTIVE BUSINESS INTELLIGENCE
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