In contemporary knowledge intensive industries, the efficient management and sharing of knowledge within maintenance departments are crucial for maintaining a competitive edge. This case study delves into the complex landscape of knowledge management (KM) and knowledge sharing (KS) in the context of a maintenance departments within three prominent knowledge intensive organizations. The study synthesizes insights from both the end-users of knowledge, represented by the maintenance employees, and the experts in KM embedded within the organizations. Through a comprehensive series of in-depth interviews, this research provides a multifaceted exploration of the barriers and enablers of KM and KS.
The findings of this study unearth an array of barriers that impede the effective management and sharing of knowledge within maintenance departments. These barriers encompass not only technological and structural issues but also cultural aspects, including resistance to change and information silos. Additionally, the study identifies enablers that can promote effective KM and KS. Leadership support, comprehensive training programs, and a robust technological infrastructure emerge as pivotal facilitators in enhancing these critical processes.
The significance of this research lies not only in its comprehensive examination of the multifaceted challenges surrounding KM and KS but also in its ability to bridge the gap between knowledge users and experts. By incorporating the perspectives of maintenance employees and KM specialists, this study provides a holistic view of the intricacies within the maintenance departments.
Furthermore, this paper extends beyond identifying issues and solutions to offer practical recommendations for the improvement of KM and KS practices. The collective wisdom of knowledge users and experts converges to present a roadmap for organizations in the knowledge intensive sector seeking to enhance their maintenance department's KM and KS capabilities.
In conclusion, this research contributes significantly to the field of KM, shedding light on the unique challenges faced by maintenance departments in knowledge intensive industries. It offers a comprehensive understanding of the barriers and enablers of KM and KS and, most importantly, provides actionable insights for organizations striving to optimize their KM and KS practices in the dynamic landscape of knowledge intensive maintenance.