The Multi-Sided Platforms (MSPs) play the role of the matchmaker between customers and service providers (i.e., two main entities of each MSP). To maximize the MSP’s service rate, in this research, by prioritizing the tasks offered to the service providers, it has been tried to propose a new scheduling plan using the results of PROMRTHEE, ANP, ELECTRE methods integrated by using the Ensemble ranking method. Furthermore, to investigate the efficiency of the proposed method, a real-life case study and several comparisons with the different dispatching rules, such as Longest Processing Time (LPT), First-Come-First-Served (FCFS), and Shortest Processing Time (SPT) are studied.
Application of Multi-Criteria Decision-Making Methods for Human Resource’s Task Scheduling in Multi-Sided Platforms
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