Six Sigma

Quality Function Deployment (QFD) and House of Quality (HOQ) Application: Incorporating the Voice of the Customer in Product and Service Design to meet and exceed Customer Expectation

95 views 4 Downloads
IT
Ioannis Tampakoudis University of Macedonia
NK
Nikolaos Kiosses University of Macedonia
KP
Konstantinos Petridis University of Macedonia
Download PDF
Published in 1st International Conference on Smart Mobility and Vehicle Electrification, Southfield, USA
Publisher IEOM Society International
Date of Conferences October 10–12, 2023
DOI 10.46254/EV01.20230098
ISBN 979-8-3507-0550-8
ISSN/E-ISSN 2169-8767