The fuel supply chain is one of the important activities in the downstream oil and gas business in Indonesia. However, the company encountered several obstacles in distributing fuel oil through small-scale fuel stations. This study aimed to apply the Soft System Methodology (SSM) approach in obtaining the concept evaluation of fuel oil supply chain activities from terminal to small-scale fuel oil stations. However, this study only performed four SSM steps by adding a System Diagram and Multi Actor Analysis tables to understand the problems better. Nevertheless, this study has successfully identified the problems, the actors involved, and the relationship between actors in fuel supply chain activities. Therefore, it can provide an overview for the stakeholders involved, especially the heads of the company, to take transformation steps. This study will be continued by solving problems using the AHP-TOPSIS hybrid method in future research.