The design of the lineman's pliers was improved, with comfort as the primary consideration. An online survey was conducted to gather customer requirements and identify their needs. The data collected was analyzed using the House of Quality (HOQ) Matrix to determine the top features that might be improved based on the quantitative information gathered. The results of the HOQ matrix were then used in concept screening to finalize the concepts to be incorporated into the product design. The findings of this study provide valuable insights into the key factors that customers consider important in the design of lineman's pliers and can be used as a reference for future design and development efforts in this area, emphasizing the significance of comfort in the design of lineman's pliers and serving as a guide for future design and development efforts in the field.
Improving the Comfortability of Lineman's Pliers Using Customer-Centered Design
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