This research aims to understand the critical success factors (CSF) of Saudi Arabia (SA) in addressing the COVID-19 pandemic. Moreover, it proposes approaches to decline the bottlenecks of the current process of checking the health status in Tawakklana application (smartphone app help the authorities to check the vaccines status and infected people). Three hundred eighty-four responses were collected via an electronic survey representing the population with a 5% confidence interval (CI). Data were analyzed to determine participants' agreement and recurrence of the problems identified by observing the checkpoints in malls and their opinion about the suggested solution. The results show promising indicators as the practitioners express agreement on the bottlenecks identified and the proposed solution.

In addition, the analysis showed that the participants had an average of 1.62 minutes to pass the checkpoint. Yet, the expected average time after implementing the solution is 0.44 minutes. However, the current study did not study the effect of the solution on the cost. Future work should investigate examining different facilities.