The usage of electricity for heating, lighting, transportation, cooling and operating appliances has become the main source of energy for socio-economic development. As a result, the consistent accessibility of electricity supply is crucial in ensuring sustainable global best practice measures in the electricity industries. Moreover, the ease of reliability, affordability, quality, and availability of electricity supply is essential in stimulating sustainable economic activities. Yet, there is an energy crisis especially electricity in many developing countries in Sub-Sahara, which have lead these countries in extreme poverty due to lack energy. In addition, there has been challenges with electricity supply resulting to power shortages. As a result energy resources industries and stakeholders are seeking for best practices on renew and sustainable energy. Equally, this paper intends to determine how the application of Quality Management Systems (QMS) can utilized as a sustainable quality tools in energy industries. In this regard, a case study the South African energy industry particularly the electricity area was selected in accomplishing envisaged objectives. The findings suggest that the implementation of an effective QMS for continual improvement relate to meeting the supply demands still lagging behind. Therefore, strategic planning for developing a sustainable structure for implementing an effective QMS is needed.

Keywords

Electricity industries, Quality management systems, Strategic business plan.