One of the great problems faced by organizations worldwide is how to guarantee sufficient production capacity to be able to respond efficiently, effectively and effectively to the demands of the different social interest groups that benefit from the supply of goods and / or services manufactured by them.  Understood capacity as the rate of production that is expected to be achieved and defined this variable with the main responsible for organizations remaining in force within the productive context, since what is not produced is not sold.

Taking into account the above, it is necessary to operationalize in organizations, methodologies that allow in the long, medium and short term to define in advance the behavior of production capacity and thus prepare organizations to face the high levels of variability faced by companies in terms of market behavior.

Thus, in the present work we develop a process of planning the capacity of servuction in the medium term in an organization of specialized medical services (Outpatient Consultation), based on the aggregate planning of production and operations, also known as sales and operations planning, in which from the development and / or analysis of pure and combined strategies supported in heuristic techniques developed,  it is intended to help organizations with similar characteristics, within the economic context where they operate, have sufficient resources, capable of responding to such demands at the lowest possible cost.