The first case of the Covid-19 Pandemic in March 2020 in Indonesia had an impact on changes in the education sector. Various adaptations have been made by the government to reduce the spread of the pandemic, one of which is by implementing “Work from Home” (WFH). The working method of the lecturers becomes online by using social media. Information and communications that enter social media are no longer only social matters or things outside of work, but also work matters. The use of social media becomes overload and has the potential to cause social media exhaustion which has an impact on the performance of the lecturers.
Several studies have examined the relationship between information overload, communication overload, social media exhaustion, and performance. However, these studies are not conclusive. During this condition, the trust of lecturers for organizational support related to technology and their capabilities related to technology is also expected to be a determining factor in the relationship between social media exhaustion and lecturers' performance.
This study is a quantitative study that aims to examine the effect of information overload, communication overload, and social media exhaustion experienced by lecturers with perceived organizational support related to technology and technology self-efficacy as moderating variables. The sample used is 129 respondents with the profession of lecturers who work in universities in Indonesia. Data was collected by distributing questionnaires with snowball techniques online using five Likert scales. Statistical testing in this study uses Structural Equation Modeling (SEM) with the SmartPLS program.
The results of this study indicate that information overload and communication overload have a positive effect on social media exhaustion, social media exhaustion has a negative effect on performance, perceived organizational support related to technology moderates the negative effect of social media exhaustion on performance, and technology self-efficacy does not moderate the negative effect of social media exhaustion on performance.