The changes in economy landscape, industry 4.0 give more pressure to enhance their capability to ensure an effective and efficient logistic system. Logistics company need to improve service quality by continuous improvement. This research aims to understand the correlation between goal difficulty, reward system, Human Resource Management (HRM) on continuous improvement success and the effect of corporate culture in moderating the relationship between goal difficulty, reward system, HRM on continuous improvement success in the logistics industry. The data collection technique is based on a questionnaire distributed to logistics companies. The samples of this research are 75 respondents. The method of data analysis is based on SEM-PLS. The results of this research show significant relationship between HRM and continuous improvement success.
Keywords
Continuous Improvement, Logistics, Kaizen, Lean Manufacturing and Operational Excellence