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Proceedings of the 2015 International Conference on Industrial Engineering and Operations Management Dubai, UAE, March 3 – 5, 2015 |
Detrimental effects of poor Human Resources Management: Case study from Sri Lanka
Chanjief Chandrakumar, Gowrynathan Jeyanthinathasarma and Asela K.Kulatunga
Department of Production Engineering,
Faculty of Engineering,
University of Peradeniya,
Peradeniya - 20400, Central, Sri Lanka
mtcchanjief@gmail.com , gowrynathasharma@yahoo.com , aselakk@pdn.ac.lk
Ramesh Aravind Kesavan
Faculty of Science,
University of Peradeniya,
Peradeniya - 20400, Central, Sri Lanka
Chanthujan Chandrakumar
Faculty of Engineering,
University of Moratuwa,
Colombo - 10400, Western, Sri Lanka
Abstract
Modern business world has become so competitive due to rapid globalization. Many small and medium scale (SM) business organizations find it difficult to compete with multinational giants and to sustain in the business. This problem aggravates when Human Resources (HR) is managed poorly in organizations, Human Resources in third world, especially in South Asian region is the most unpredictable resource. Many SM business organizations especially established in rural and remote towns in Sri Lanka have been collapsed after few years due to human resource related issues even though they had good capital investment and aggregated resources. Adoption of proper HR practices ensures the increased productivity, reduced wastes and that leads to economic success and its sustainability. Therefore, this research presents a framework to visualize the detrimental effects of poor HR practices in SM business organizations in Sri Lanka. The developed framework was validated by a case study done in Badulla district Uva Province, in Sri Lanka. The methodology consists of several steps. Initially a structured questionnaire was developed in order to identify grievances of the HR. Next test trial was carried out with selected sample to fine tune the questionnaire and preceded with detail survey 80% of employees of the selected organization. The issues and limitations were drenched out through this analysis. It is found that the employees expect better working environment and sound communication within the organization are more important for them than attractive remuneration packages.
Key words: Human Resource Management, Small and medium scale organizations, Productivity, grievances handling
Acknowledgements
Our sincere gratitude goes to the Department of Production Engineering, University of Peradeniya and the staff for cooperating us to persuade this research. We also thank the employers and employees of the particular organization where we conducted the survey. We also thanks our parents and friends who stood behind and encouraged us to succeed this research.
Biography
Chanjief Chandrakumar is a 3rd year undergraduate of Department of Production Engineering, Faculty of Engineering - University of Peradeniya, Sri Lanka. He has completed Certificate level in Human Resources Management at Institute of Personnel Management, Sri Lanka. He is currently involved in researches related to sustainability and operational management. He is a student member of IEEE and IESL.
Gowrynathan Jeyanthinathasarma is a 3rd year undergraduate of Department of Production Engineering, Faculty of Engineering - University of Peradeniya, Sri Lanka He has completed Certificate level in Human Resources Management at Institute of Personnel Management, Sri Lanka. He is currently involved in researches related to sustainability, production planning, control and operational management. He is a student member of IESL.
Asela K. Kulatunga is a lecturer in the Department of Production Engineering at the Faculty of Engineering, University of Peradeniya, Sri Lnaka. He earned Bachelors in Production Engineering from University of Peradeniya, Sri Lanka and PhD in Mechanical / Industrial Engineering from University of Technology, Sydney, Australia. He has published more than 40 books/book chapters, journal and conference papers. Dr Kulatunga has done research projects with local manufacturing and service sectors. He is currently serving as a co-drafter for organizational LCA, for UNEP/SETAC Life Cycle Initiative. His research interests include Lean and Sustainable manufacturing, Industrial Engineering. He is member of IEOM, ERSCP, and associated member of IESL.
Ramesh Aravind Kesavan is a 3rd year undergraduate of Department of Statistics and Computer Science, Faculty of Science - University of Peradeniya, Sri Lanka. He has completed Certificate level in Charted Institute of Management Accountants at Imperial College, Kandy, Sri Lanka. His key research areas are leadership programs evaluation, operational management and statistics.
Chanthujan Chandrakumar is a 1st year undergraduate at Faculty of Engineering - University of Moratuwa, Sri Lanka. He has completed Foundation level in Human Resources Management at Institute of Personnel Management, Sri Lanka.