SMEs comprises businesses with fewer than 250 employees and encompasses almost 95% to 98% of all the firms in developed countries, but according to Web of Science database, only 1.5% of publications on innovation and 0.5% of publications in performance measurement are related to them.
Models for measuring innovation performance are recent and concern mainly large companies. In addition, they have almost all been developed relying on past business performance indicators and less on future ones. They also address mostly innovativeness and less the innovation outcomes.
Drawing upon a systematic literature review and a phenomenological study of the innovation process with 6 manufacturing SMEs this paper first contributes to address innovation determinants in manufacturing SMEs. Secondly, drawing upon theoretical frameworks named respectively Performance Prism chosen for its stakeholder approach and ambidextrous organizations, this paper aims to contribute to the performance measurement of the innovation process in manufacturing SMEs by designing a new innovation performance measurement system that monitor simultaneously exploration and exploitation innovation’s activities. The so called Performance Double Prism is based on a customer-centric innovation strategy and a four phase problem-solving iterative cycle: customer needs detection, idea management, project management and solution diffusion. It comprises about fifty innovation metrics and encourages SMEs executives to choose those most relevant to their enterprises.