Marketplace model inherits uncertainty due to dependency on external attributes like seller behaviour, seller inventory and many more. Apart from these, marketplace model inherits turbulence from within Supply Chain. As a result the performance of the marketplace model when compared to conventional warehouse model in terms of speed, reliability, shrinkage is low in standards.
The insights from customer experience survey establish that one of the key drivers for higher customer satisfaction is speed. Better speed can be achieved by designing process to reduce risk contributed by external and internal factors. The Express Supply Chain provides same/next day delivery for marketplace model as compared to 4-5 days delivery in usual marketplace model.