This case study taken from the Starbucks queue occurred because there was a long queue because there was only one cashier on duty who also made drinks for one customer. Therefore, the purpose of this study is to examine and how to reduce long queues by using the FIFO (First In First Out) method so that the expected results can reduce the number of queues and can streamline time with improvements made to parallel tasks for baristas and cashiers. With the Proposed System, it is proven to be able to reduce the idle time of queues at Starbucks outlets with an average reduced time of 1.95 minutes and a maximum waiting time of 5.3 minutes.
Track: Simulation Competition
Published in: 2nd Asia Pacific International Conference on Industrial Engineering and Operations Management, Surakarta, Indonesia
Publisher: IEOM Society International
Date of Conference: September 13
-16
, 2021
ISBN: 978-1-7923-6129-6
ISSN/E-ISSN: 2169-8767