Indonesia is a maritime country because it has a larger water area than land area. Indonesia has 17,499 islands that inhabit 3.25 million km2 of water from Sabang to Merauke. Therefore, sea transportation is one of the most important things that is used as a link between islands in Indonesia. Seaports are one of the most important parts of the marine transportation network in Indonesia in supporting the transportation of people and goods. Moreover, the implementation of the sea toll program is difficult because of the many distinctive rules of each autonomous region that govern the port operational system. Sea toll is a marine logistical transportation concept that aims to connect major ports in the archipelago. The creation of links between seaports in Indonesia creates a smooth distribution of goods to unreached areas. With this sea toll, it is hoped that it can reduce logistics costs and can maintain the stability of the price of goods and commodities between regions. The purpose of this research is to design a digital platform to optimize port services to be more effective and efficient in entering the industrial era 4.0 which will have an impact mainly from minimizing national logistics costs, dwelling time, balancing distribution channels and product prices, and reducing differences in operating costs. ports between regions. This study, using the QFD approach which has several stages of planning and development through a matrix, one of which is the House of Quality (HoQ) matrix. In this method, it is used to link Customer Requirements (CR) and Performance Standards (PS) to identify relevant PS that affect the effectiveness and efficiency of the port system to the specified CR. With the role of the digital platform system for the seaport operational system, especially in Teluk Lamong terminal, so that all stakeholder representatives can provide advice according to their institutional interests regarding the Indonesian sea highway program and solve it only in the mobile phone application. Based on the calculation of the House of Quality (HoQ), it can be analyzed that each technical response has a priority level so that it can be determined which attributes should be developed first. The technical response which is the first priority is system integration between stakeholders, the second priority is application data security and the third priority is the dock activity information feature.