The implementation processes management systems generate phenomena of resistance to change, which can affect decision making in organizations and the normal development of their activities. The eagerness to carry out processes of implementation of management systems without due internal analysis, from the products that affect the organizations, has generated disadvantages that affect the economic and organizational stability.

Previous studies indicate that there is still much debate about the impact of the implementation of management systems on the productivity of companies, similarly studies have been developed on the need to continuously improve the organization's inside in terms of organizational communication and organizational change, to the effective taking of decisions. In order to analyze the elements that affect the implementation of management systems and productivity and competitiveness, a review was made regarding the application of the PROACT method (Problem Objectives, Alternatives, Consequences, Transactions) from the framework of the goal-based choice. On the other hand, the influence and dependence of the aspects that affect decision making are analyzed, based on the results of the exploratory study carried out in small and medium-sized enterprises (SMEs) in Bogota D.C. On the impact of the implementation of quality and environmental management systems on productivity.