Quality Control and Management

A CROSS SECTIONAL PILOT STUDY ON QUALITY MANAGEMENT SYSTEM IN THE SMALL AND MEDIUM ENTERPRISE (SME) IN SOUTH AFRICA

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Yvonne Magodi Private

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The small and medium enterprises in South Africa are faced with survival and sustainability challenges. Prominent among the factors mitigating the survival of the SME’s is the lack financial resources. The lack of implementation of internal control systems, is also an identified factor. Hence a pilot study was carried out to provide an insight into the Quality Management System awareness and implementation feasibility in SMEs in South Africa. The findings indicate that SMEs in South Africa are aware of QMS methodologies, and QMS incorporation to SMEs is feasible. The findings from the literature indicate that QMS implementation have some positive effects on SMEs for majority of the articles reviewed. The positive effects are reported as improved process efficiency, customer satisfaction, improvement in organizational performance, etc. It is envisaged that the findings of this work will assist in improving the effective delivery, sustainability, and profitability of the SME in South Africa.

Published in 2nd African International Conference on Industrial Engineering and Operations Management, Harare, Zimbabwe

Publisher IEOM Society International

Date of Conferences December 7–10, 2020

ISBN 978-1-7923-6123-4

ISSN/E-ISSN 2169-8767