Titas Gas Transmission and Distribution Company Limited (TGTDCL) is a public Limited Company (government share 75%) responsible for distributing natural gas to customers at the household, commercial and industrial level. In order to deliver it services more efficiently, the company needs to address a number of customer services issues such as service processes, customer experiences, communication processes and gas marketing Rules. Titas Gas personnel use traditional procedure to deliver services to their customer. As a consequence, Customer needs to run to get services. TGTDCL still may be considered as a low level service provider. The understanding of the innovative service process, and its economic implications, these studies do some key questions what needs to be changed? Are some processes and models no longer applicable for TGTDCL? Does TGTDCL need to develop new explanations and model regarding its services? This paper has reviewed available literature regarding current service procedure and compared with traditional model of Titas gas. It outlines strategies for improving management procedure. Finally, this paper introduces a case study that shows how customer of TGTDCL can get efficient and innovative services and thereby make the customer service of TGTDCL more efficient.