Weighing mechanism is critical in any Industry. Error causing excess material shipped is loss to Industry. Less material shipped is loss to customer, leading to complaints, contract review and legal non compliance. Chemicals in this case are costly& corrosive. Reported complaints are erratic behavior of weighing balance because of mismatch in industry and customer readings, beyond tolerance. Complaints are responded by shipping the difference quantity. Small quantity shipments are risky, because of corrosive chemicals& results in Quality, Environment and Safety -QES risks. Deviation causes considered are Drift, aging, mechanical variations, moisture, wind, temperature, container variations, &human factor. The problem is variance attributes and multivariate analyses are non-conclusive. The relationship between drift, calibration errors and reported mismatch is non-conclusive. SMART incubation center, of Aadishakti Foundation has solved this problem, bytest setup validation and mismatch identification at industry and at customer end defining, mutually acceptable techno-commercial solution, QES guidelines for customer education. The case is based on primary data obtained from observations during the set-up validation &Techno-commercial solution, resulting in Academia-Industry Knowledge Bridge, by an intern. Improvements achieved are development of Standard Operating Procedure, acceptance norms, customer education, eliminating QES risk and complaints.