As our technology evolves to be more patient oriented there is a bit of uncertainty about how the e-Health works from process view. While there are many security questions that needs to be solved before using an e-Health as a tool for a wide range of people, there is also a one about e-health itself. Field of e-Health is gaining more and more attention considering we are going through industry revolution 4.0. Our research provides process perspective on this issue including a risk analysis together with structured process map from patient/user to his social worker either doctor, nurse or other medical personnel. This model should serve as a basic template for better understanding and easier implementing an e-health almost anywhere.