Nowadays, the population growth and high stream of urbanization in the cities led to various issues, including the rate of road traffic accidents. Cities have attracted many researchers’ attention not only dynamism of its change that so fast, but world population movement from rural to urban areas or cities, such as Surabaya. The accident rate in Surabaya city keeps increasing and becomes more complex as a society still tends to use private vehicles. This situation has led to serious impacts, i.e. uncontrolled accidents. Surabaya Intelligent Traffic Systems (SITS) is one of the e-government implementations aiming to improve city safety and reduce accident rates in Surabaya. This study aims to analyze the role of collaborative e-government in SITS program. The design of this study is a qualitative approach through a semi-systematic review approach. The data were collected from relevant previous studies, such as books, journals, and reports that focus on collaborative e-government in Surabaya Intelligent Transportation System. The result showed weaknesses in the coordination among the stakeholders and no legal rule to regulate SITS application. Therefore, Surabaya Government needs to enhance cooperation among relevant stakeholders to optimize the function of collaborative e-government and establish a legal law to rule SITS. In conclusion, this study has successfully identified and analyzed the role of collaborative e-government in the Surabaya Intelligent Traffic Systems program. Therefore, collaborative e-government needs four principles, including value, technology, economic, and citizen drove.

Keywords: Collaborative government, e-government, Surabaya Intelligent Traffic System, road traffic accidents rate.