Escalator maintenance for public facilities needs attention because it can cause time, cost and safety losses for escalator users. This study aims to design an electronic maintenance system, supported by a Relational Database and Internet of Things (IoT). Business Process Re-engineering (BPR) method is carried out to improve processes and through business simulation processes using iGrafx software. The design of information systems is arranged in several stages, making entity relationship diagrams (ERD), relational tables, use case diagrams and data flow diagrams (DFD). four maintenance options that result in different maintenance. The combination of information system, CMMS and sensor scenarios resulted in the best improvement rate of 23.65%.
Shopping Center Escalator Maintenance Process Using Business Process Re-Engineering Approach
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