The contamination of water by heavy metals is one of the most critical problems facing Mexico today, the damage to human health that consumes it represents a latent risk, making use of technology and quality methodologies such as Operational Excellence (OE), we seek to find a balance to arrive at the consolidation of a scientific project accompanied by the OE methodology, which ensures the success of the project. In addition, it seeks to manage it with a wider vision, aiming at quality standards at a higher level, controlling operations to achieve a competitive advantage and having permanence in the market, providing a high quality and profitable product with innovative applications and trends. Therefore, our project provides a new method for the decontamination of water with a natural bioadsorbent based on grapefruit peels, and where it seeks to solve a problem without harming the environment at affordable costs to society.