Customer Promise Equipment Management System in Oman Tel Company: A Review
Mahmood Said Rashid Al Rahbi
Department of Management studies, Middle East College, Muscat, Oman
PG18F1941@mec.edu.om
Asad Ullah
Department of Management studies, Middle East College, Muscat, Oman
Abstract
Telecom companies measure their level of success with the services they provide to subscribers and employees. Oman Telecommunication Company (OTEL) is making great efforts to develop its CPE management system to ensure business continuity and provide service to subscribers with high efficiency. The aim of this research is to study CPE management system in Oman Tel in terms of Methods, Impact, benefits and challenges. This paper presents a theoretical approach related to the CPE management system, the ideas to enhance CPE system and provide solutions that appear on different level of CPE system. This paper employed a systematic literature review methodology, which identified 43 publications. The findings of the study suggests that correct CPE management leads to more profits and efficiency. Correct CPE management includes strategies that cover all technical, logistical and financial requirements. In order to improve CPE management, systems integration can be utilized at the lowest costs without having to completely change them, as well as using modern technologies. The use of modern technology, such as big data in stock management improves the pace of work, provided that there is sufficient knowledge and skill when using these techniques.
Key Words: Customer Promise Equipment, Management, Tele communication, Service Delivery, Broad Band
Biography:
Mahmood ALRahbi is an engineer in Omantel, service delivery unit, Muscat, Sultanate of Oman. He earned bachelor of engineering (Hons) in wireless network in 2018 from Middle East college. Currently pursuing MBA in Information Technology. He has 17 years of work experience in tele- communication industry. Beside that he has also underwent through the courses in fiber optic operation, customer service, quality of services etc.
Asad Ullah is an Assistant Professor in the Department of Management studies, Middle East College, Muscat, Oman. He earned B.A in Economics from Vinoba Bhave University, India, M.B.A in International Business Management and PhD in Business Administration from Aligarh Muslim University, India. He has published journal and conference papers. His research interests include manufacturing, logistics, supply chain, information technology and international business. He is member of IEOM, OLA, GRIBA and CSCMP.
Customer Promise Equipment Management System in Oman Tel Company: A Review
Mahmood Said Rashid Al Rahbi
Department of Management studies, Middle East College, Muscat, Oman
PG18F1941@mec.edu.om
Asad Ullah
Department of Management studies, Middle East College, Muscat, Oman
Abstract
Telecom companies measure their level of success with the services they provide to subscribers and employees. Oman Telecommunication Company (OTEL) is making great efforts to develop its CPE management system to ensure business continuity and provide service to subscribers with high efficiency. The aim of this research is to study CPE management system in Oman Tel in terms of Methods, Impact, benefits and challenges. This paper presents a theoretical approach related to the CPE management system, the ideas to enhance CPE system and provide solutions that appear on different level of CPE system. This paper employed a systematic literature review methodology, which identified 43 publications. The findings of the study suggests that correct CPE management leads to more profits and efficiency. Correct CPE management includes strategies that cover all technical, logistical and financial requirements. In order to improve CPE management, systems integration can be utilized at the lowest costs without having to completely change them, as well as using modern technologies. The use of modern technology, such as big data in stock management improves the pace of work, provided that there is sufficient knowledge and skill when using these techniques.
Key Words: Customer Promise Equipment, Management, Tele communication, Service Delivery, Broad Band
Biography:
Mahmood ALRahbi is an engineer in Omantel, service delivery unit, Muscat, Sultanate of Oman. He earned bachelor of engineering (Hons) in wireless network in 2018 from Middle East college. Currently pursuing MBA in Information Technology. He has 17 years of work experience in tele- communication industry. Beside that he has also underwent through the courses in fiber optic operation, customer service, quality of services etc.
Asad Ullah is an Assistant Professor in the Department of Management studies, Middle East College, Muscat, Oman. He earned B.A in Economics from Vinoba Bhave University, India, M.B.A in International Business Management and PhD in Business Administration from Aligarh Muslim University, India. He has published journal and conference papers. His research interests include manufacturing, logistics, supply chain, information technology and international business. He is member of IEOM, OLA, GRIBA and CSCMP.