The global pandemic has taken its toll in all aspects of life, economies were destabilized and shaking all the industries to their limits. Aside from implementing strict quarantine protocols, contact tracing is one of the major solutions in preventing the spread of viruses. However, the citizens are using different contact tracing applications which causes challenges including the incomplete contact identification, delays in identification and isolation of cases, updates from Local Government Units (LGUs), and data management.

This study aims to utilize the use of technology through a digital application that stores personal data of the citizens in Valenzuela City to increase responsiveness, maximize data processing, real-time identification of individuals, and to cater inclusivity to maintain the safety in the vicinity. The research will be significant to Filipino citizens residing in Valenzuela, the LGUs, the establishments in the city and the future researchers who will be carrying out similar studies.

The researchers conducted preliminary data collection through survey questionnaires in the city of interest for initial assumptions and customer journey mapping. From these results, the researchers will then conduct surveys and interviews by utilizing the online platform as the mode of data collection. To protect our respondents' safety, the researchers will exercise the provisions of the Data Privacy Act of 2012, and the researchers will utilize other issuances of the National Privacy Commission. As for implementing the proposed digital tool, the researchers will utilize statistical methods to determine and analyze the present digital contact tracing service systems.