SMEs (small and medium-sized enterprises) is one of the economic sectors that represents 96.5% of the companies

that exist in Peru [1]. Despite this, environmental SMEs often don’t meet the demand, as they have shown delays in

collecting reports due to a lack of knowledge of digital transformation. This issue prevents them from meeting the

projected demands of the sector. Therefore, this research offers a collaborative model with the combination of Data

Analytics, PDCA and 5S tools to increase the level of service in environmental consultancy SMEs. In the analysis of

the case study, problems in the consultancy were identified as the delay in the collection of information for the

preparation of technical reports. The proposed solution is to have Data Analytics and 5S methodologies in the

company. The result was successful, the company improved its indicators of number of completed reports by 95%

and level of attention by 15%.