Growing demands for globalization, integration, consistency, innovation and efficiency alongside digital technological developments have drastically increase the interest in business processes. In this field, Business Process Management (BPM) emerged as a tool to facilitate the standardization in digital transformation methods, as it helps to clarify new processes and, consequently, to propose technology-based solutions. In this paper, a conceptual framework on business process management that culminated in the development of a digital tool to support digital transformation in an industry-specific context is presented. The proposed solution contributed to an increase in processes’ standardization, monitoring and interconnection, making processes more efficient and with high levels of communication, performance and transparency.
Supporting digital transformation using Business Process Management: Proposal of a digital tool
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