Growing demands for globalization, integration, consistency, innovation and efficiency alongside digital technological developments have drastically increase the interest in business processes. In this field, Business Process Management (BPM) emerged as a tool to facilitate the standardization in digital transformation methods, as it helps to clarify new processes and, consequently, to propose technology-based solutions. In this paper, a conceptual framework on business process management that culminated in the development of a digital tool to support digital transformation in an industry-specific context is presented. The proposed solution contributed to an increase in processes’ standardization, monitoring and interconnection, making processes more efficient and with high levels of communication, performance and transparency.