Today, customers expect service providers and contractors not only to deliver quality product or quality services, but also to manage day-to-day business activities using sound project management practices. Companies mature in project management may not be excellent in project management; and for any company to be successful and survive; the only way is to be competitive and meet market needs on a timely basis. It is through sequence of implementation action plan that excellence and maturity in project management is achieved. The effort to achieve maturity and excellence is a long-term commitment and should not be left to chance or to trial and error. As such, project management maturity level is the key ingredient to project performance. This paper aims to create a general overview and raise awareness among the SMEs in the Malaysian IT organizations regarding the importance of assessing project management maturity level as a means of continuous improvement. The indicator index level of project management maturity can be benchmarked by IT project managers to define (with some reasonable degree of accuracy) what constitutes project successes and project failures, what are the direct and indirect contributing factors as key performance indicators (i.e. best practices) for project management maturity; in the best interest of both the company as well as the project (i.e. customer).